FAQ's

Below you will find a list of Frequently Asked Questions (FAQ’s). Please click on a question to view it's answer. If you do not see your question, or need further explanations, please feel free to contact us. Our commitment to you is to answer your question in a timely fashion to the best of our knowledge.

Do you sell hardware to everybody?

Although the majority of our customers are dealers, & system builders, and corporate accounts, we do sell to the general public. Please be advised that we are a small business, and have limited tech support to end users. We recommend that if you are not a dealer, IT person, or technician, you review our return & exchange policy before you purchase from us.

What are your hours of operation?

Our normal hours of operation are:
Mon - Fri: 9am-6pm
Sat.: 10am-1pm

We are closed on the following holidays:
New Years Day
Thunder Over Louisville (SAT only)
KY Derby Day (SAT Only)
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Day

We have Limited Hours on the following holidays:
Wed. Before Thanksgiving
Fri. following Thanksgiving
Christmas Eve
New Year's Eve

For snow, ice, or other weather related problems that may hinder hours, please call us at 502.569.2900.

What forms of payment do you accept?

We accept the following forms of payment:

Cash
Visa
MasterCard
Discover
Company Check
Cashier's Check/Money Order
PayPal

We do not accept American Express.

Do you offer repair services?

Yes! We offer a wide range of repair & diagnostic services.

PLEASE CLICK HERE to view more information about our repair services.

What is your return/exchange policy?

1) All of our new products carry at least a 1-year warranty, unless otherwise noted.

2) All of our used/off-lease/refurbished/recertified products carry at least a 30-day warranty unless otherwise noted.

3) All products must be returned with ALL original packaging, and a dated invoice. Simtechs.com HIGHLY recommends that you maintain your original packaging for the first 30-days after purchasing.

4) Returns made on non-defective products are subject to a 15% restocking fee.

5) Simtechs will offer a refund, exchange, or credit within a 30-day time period for all products determined to be defective.

6) If a product malfunctions within a 30 day to 1 year time period the product MUST be sent back to the manufacturer for replacement (RMA). Simtechs.com will RMA the product for a shipping fee of no less than $10 and no more than $20 depending on the weight/size of the item(s). If the customer chooses to deal directly with the manufacturer themselves, Simtechs.com no longer becomes liable for a replacement products. We are happy to provide you with the information you need in order to make a return through the manufacturer.

7) There are NO RETURNS on software once the package has been opened.

TO VIEW OUR COMPLETE RETURN / EXCHANGE POLICY, PLEASE CLICK HERE

Can I order over the phone and have my products shipped to me?

We ship a limited number of our items across the US. The items we do not ship are:

Off-Lease PC's
Off-Lease Laptop's
Off-Lease Monitors

What does the term "off-lease" mean?

You will see many of our products listed as "off-lease" This term refers to an item that was leased by a company for a period of time. Once the lease is up, the product is still in good condition, and various companies bid to purchase the product.

Once we receive a product off-lease, we will go through each one clean, repair, and recycle them. Once they have been tested, we put them out for sale.

We use the term off-lease as it generally refers to a product that has been used in a clean, office-type environment. These products are generally in better condition than "used" products.

Why should I buy off-lease or recertified?

In an on-going effort to help you save money, and you carbon footprint, we recommend you consider buying one of our off-lease, refurbished, or recycled products. These products are fully tested, and come with a 30-day warranty.

Most people will find that a recycled off-lease system will give them the performance they need at a price they can afford.

If I call with a problem will I be able to speak to a real person and not a recording?

We understand that when you call, you want to talk to a real person, not just press numbers and get generic responses. Your call will be handled by one of our staff members with the respect you deserve. There may be times you reach our voice mail system if we are busy speaking with other customers, just leave us a message and we'll return your call as soon as we can!

If you do not see your question, or need further explanations, please feel free to contact us. Our commitment to you is to answer your question in a timely fashion to the best of our knowledge.

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